Dear customers,

You may have seen lots of non detection alarms on your account these past 2 days.

We have indeeds encountered some issues on our servers with unwanted connections from robots. This has caused longer response times on our servers, so your sensors could not post their data in due time
We have identified these robots and have applied new security measures to avoid this in the future
The situation is back to normal now.

We do apologize for this inconvenience.

If your SMS balance has ben affected and you wish us to credit your account with new SMS, please contact us.

Best regards

Your Thermotrack-Webserve support team