Server down

A power failure occurred at the French electricity distribution company (ENEDIS) in the electricity distribution systems for our Le Mans Data Center.

Backup systems have been implemented and access to the servers is gradually being restored.

The situation is back to normal since 16:35 (Paris time)

There is no loss of data for all our customers who use Sensor Net Connect or Net Device Manager software. The data was stored on your PC or server during the time of inaccessibility and is sent automatically since the return to normal.

We apologize for this incident beyond our control.

Easy diagnostic of your installation

You can now remotely get an easy diagnostic of your devices and sensors, directly in Thermotrack-Webserve.
The “Infrastructure” menu shows a copy of the status of your devices and sensors and how the Net Device Manager software works.
This will help you understand the situation when for instance you have non detection alarms

Net Device Manager



How to get this? Read more… Read more Easy diagnostic of your installation

New dashbords

Dashboards are now available directly from the home page.New Dashboard in Thermotrack Webserve
It is easier to access them and to create new ones.

From the Dashboard page, you see the list of exisiting ones

  • Use the icon 2020-05-25 11_15_01-Thermotrack Webserveto open the selected dashboard
  • Use the icon 2020-05-25 11_14_33-Thermotrack Webserveto copy the link so youi can crearte a shoirtcut on your desktop or on your phone

Administrators can also create new dashboards.

Example of an existing Dashboard

Tableau de bord surveillance de température




New: Graphs of alarm periods

From the home page, see the gezneral list of alarms for all items.
we have added the possibilty to get the graph of each alarm directely from this list

Temperature graph


Important new functions

Secure your vos manual checks , program alarm stoppage, and delayed alarms generations, the version updated on Oct 10th 2019 brings you these 3 new functions which you can discover below:

Manual checks

Not all your items are equipped with one of our sensor, we understand this. But you still need to report one or several times a day the value of the display or temperature measured with a mobile thermometer on a sheet of paper. You need to keep that paperwork. Nobody likes this and you may not be sure that these controls are always made in due time.

With the manual checks, you can now secure this and it’s free of charge.

How does it work ?

You can now create items of type “Manual” et indicate how frequently these controls have to de made. For instance, every day, Monday to Saturday, at 8 ap, 12 am and 6pm. You choose which days of the week, the time frames and if  controls are allowed outside these time frames.



You and you colleagues can now report manual reading directly on the home page.
You can do this on the field, using your smartphone.


Useful function: If these manual checks are not done in due time, people who should do so will receive a reminder by SMS or by Email.


  • Manual controls are automatized
  • You can assign controls on a remote site to your colleagues
  • You can control if that is done in due time
  • Youi never forget it
  • You keep track records online for 10 years

This is 100% FREE !

No need to pay. You can create as many “manual” items as you like. Even if you don’t use any of our sensor, its free also.  If you are not yet a customer of us, you can create a free account.

Scheduled Alarms stoppage

Imagine you forecast cleaning or maintenance operations, or holiday periods when your fridges will be stopped.. You want to prevent alarm messages to be sent and avoid receiving unnecessary emails or use your SMS quota..

You can now set alarms to be stopped starting a particular date. If you select alarms stop until a particular day, Thermotrack Webserve will automatically reactivate alarm message at this due date.

How does it work?

Go to the setting page a the items you want to modify and select “Stop sending alarms” choose, “never, till, or starting” and select the appropriate date


On the home page, you will know which items have stopped alarms. See  the status which is automatically updated.


Alarm delays

You can now choose a different alarm delay for high and low alarm level.

What is alarm delays : To prevent alarms being sent too quick in case of door opening or defrost cycles, you can set a grace period during the one, no alarm will be sent. For instance, temperature above 8°C will not generate a high alarms if it last less than 30 minutes and it will last 2 hours below 2°C before it sends a low alarm message.


Thermotrack-Webserve offers you more accuracy. It’s up to you, independently for each sensor.

Print out and Excel export of Justifications

We’ve just added 2 new features in the general list of alarms :

Rapport PDF Temperature dépassées

  • Justification are now in the PDF report of alarms
  • Justification are also exported to Excel

You don’t have to do anything. You are already up to date!

PDF temperature alarm report



Check Me ! The Label that gives you the Temperature

I’s new and it’s cool for your controls on the goQRCode-Sample

From the home page of Thermotrack -Webserve, see the QR Code icon in the left side bar.

It creates a PDF file with QR codes for all your Sensors. Stick them on the corresponding item (on the door fridge for example). Scan it and your phone shows the temperature. In Red if a high alarm, in Blu is a low one and in white if OK ! A click and it shows the graph. So Simple !

QR code TTW

The PDF file with your QR codes fits the Avery Adhesive label size 667.1 x 99.1 cm

But we give you more…

Send your PDF file to We print your QR codes on self adhesive and water resistant labels and send them Free oh charge to you! We’re so cool at Plug and Track  ;)

Don’t know how to scan a QR code ?

  • iPhone : Use the camera. The link simply opens
  • Android : Download any QR Code reader. We like the one of Trend Micro. No adds and it’s free.  Download it here

New FoxNet wireless loggers

Discover our new wireless loggers FoxNet, compliant with Thermotrack-Webserve.

FoxNet exists in 2 versions:Wireless temperature logger

  • FoxNet Temp, with 3 external digital temperature sensors (-55/+125°C ±0.5°C)
  • FoxNet TH, with an internal temperature and humidity sensor (-40/+85°C 0/100%)

FoxNet loggers communicate wireless with a Controller that is plugged on a Ethernet network socket. The distance to the controller is up to 1000 m line of sight.

Data are transmitted to Thermotrack-Webserve. No change from this side.
Existing Sensor Net Connect can co exist with FoxNet. You do not need to replace them. It also use the same digital temperature sensors

Advantages of FoxNet :

  • Installation more easy with the radio communication
  • Works 24/7 with its 2 standard and log life 1.5V batteries
  • 100% compliant with Thermotrack Webserve
  • Can coexist with Sensor Net Connect already installed

For more details

Wireless logger FoxNet




Sample rate – Quicker display

The highest sample rata has been changed to 5 minutes, so as to offer faster page load and give better visibility of graphs.

This change will be active on April 4th 2018 during the day

Non detections alarms

You might receive alarms for sensor not detected at approx 2 am (Paris time) since a couple of days.

You sensors are correctly detected and there is no loss of data.

The reason is that during backup processing during the night, our servers can’t accept too many incoming connections. During that time, your data are stored on your PC that hosts your Sensor Net Connect software and are sent later.

We are working on it so we can solve this very quick and we beg you to accept our apologize for the inconvenience.

Benoist Macé and Yann Dupont are at your disposal for any question