We do not use the Apache version that is concerned with Zeri Day Log4J vulnerability.
You are therefore not concerned with this security vulnerability.
You are in a safe place !
We do not use the Apache version that is concerned with Zeri Day Log4J vulnerability.
You are therefore not concerned with this security vulnerability.
You are in a safe place !
A power failure occurred at the French electricity distribution company (ENEDIS) in the electricity distribution systems for our Le Mans Data Center.
Backup systems have been implemented and access to the servers is gradually being restored.
The situation is back to normal since 16:35 (Paris time)
There is no loss of data for all our customers who use Sensor Net Connect or Net Device Manager software. The data was stored on your PC or server during the time of inaccessibility and is sent automatically since the return to normal.
We apologize for this incident beyond our control.
Update on Mars 16th
The PDF printing service has been restored as of this Tuesday, March 16, 2021.
The automated reports have been automatically regenerated and sent to the usual recipients.
We have taken the opportunity to implement an internal solution that no longer uses an external service, in order to avoid a possible unwanted suspension.
We remain at your disposal for any information
The graph printing service has been suspended by our service provider.
This impacts both PDF printouts and automated reports.
We are currently looking for a replacement service.
It should take a few days to find the right service and to do our tests.
We are sorry for the inconvenience and are doing everything possible to limit the downtime.
We will notify you here as soon as the service is restored.
Translated with www.DeepL.com/Translator (free version)
Dear customers,
You may have seen lots of non detection alarms on your account these past 2 days.
We have indeeds encountered some issues on our servers with unwanted connections from robots. This has caused longer response times on our servers, so your sensors could not post their data in due time
We have identified these robots and have applied new security measures to avoid this in the future
The situation is back to normal now.
We do apologize for this inconvenience.
If your SMS balance has ben affected and you wish us to credit your account with new SMS, please contact us.
Best regards
Your Thermotrack-Webserve support team
You can now get alert notifications on your Android Smartphone.
The main advantage is that is is free and unlimited, in comparison to SMS.
How does it work?
When you get an alarm notification, you can click on the link and it will open the graph for the selected item.
You can now remotely get an easy diagnostic of your devices and sensors, directly in Thermotrack-Webserve.
The “Infrastructure” menu shows a copy of the status of your devices and sensors and how the Net Device Manager software works.
This will help you understand the situation when for instance you have non detection alarms
How to get this? Read more… Read more Easy diagnostic of your installation
Dashboards are now available directly from the home page.
It is easier to access them and to create new ones.
From the Dashboard page, you see the list of exisiting ones
Administrators can also create new dashboards.
Example of an existing Dashboard
From the home page, see the gezneral list of alarms for all items.
we have added the possibilty to get the graph of each alarm directely from this list
Secure your vos manual checks , program alarm stoppage, and delayed alarms generations, the version updated on Oct 10th 2019 brings you these 3 new functions which you can discover below:
Not all your items are equipped with one of our sensor, we understand this. But you still need to report one or several times a day the value of the display or temperature measured with a mobile thermometer on a sheet of paper. You need to keep that paperwork. Nobody likes this and you may not be sure that these controls are always made in due time.
With the manual checks, you can now secure this and it’s free of charge.
You can now create items of type “Manual” et indicate how frequently these controls have to de made. For instance, every day, Monday to Saturday, at 8 ap, 12 am and 6pm. You choose which days of the week, the time frames and if controls are allowed outside these time frames.
You and you colleagues can now report manual reading directly on the home page.
You can do this on the field, using your smartphone.
Useful function: If these manual checks are not done in due time, people who should do so will receive a reminder by SMS or by Email.
No need to pay. You can create as many “manual” items as you like. Even if you don’t use any of our sensor, its free also. If you are not yet a customer of us, you can create a free account.
Imagine you forecast cleaning or maintenance operations, or holiday periods when your fridges will be stopped.. You want to prevent alarm messages to be sent and avoid receiving unnecessary emails or use your SMS quota..
You can now set alarms to be stopped starting a particular date. If you select alarms stop until a particular day, Thermotrack Webserve will automatically reactivate alarm message at this due date.
Go to the setting page a the items you want to modify and select “Stop sending alarms” choose, “never, till, or starting” and select the appropriate date
On the home page, you will know which items have stopped alarms. See the status which is automatically updated.
You can now choose a different alarm delay for high and low alarm level.
What is alarm delays : To prevent alarms being sent too quick in case of door opening or defrost cycles, you can set a grace period during the one, no alarm will be sent. For instance, temperature above 8°C will not generate a high alarms if it last less than 30 minutes and it will last 2 hours below 2°C before it sends a low alarm message.
Thermotrack-Webserve offers you more accuracy. It’s up to you, independently for each sensor.
We’ve just added 2 new features in the general list of alarms :
You don’t have to do anything. You are already up to date!